{"id":9814,"date":"2023-07-10T15:23:29","date_gmt":"2023-07-10T13:23:29","guid":{"rendered":"https:\/\/bioma.com\/return-and-shipment-policy\/"},"modified":"2023-08-25T15:40:33","modified_gmt":"2023-08-25T13:40:33","slug":"return-and-shipment-policy","status":"publish","type":"page","link":"https:\/\/bioma.com\/en\/return-and-shipment-policy\/","title":{"rendered":"Return and shipment policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9814\" class=\"elementor elementor-9814 elementor-39\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fc8c8fe elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2fc8c8fe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b8be186\" data-id=\"1b8be186\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c338d5 elementor-widget elementor-widget-heading\" data-id=\"8c338d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return and shipment policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ced797d elementor-widget elementor-widget-text-editor\" data-id=\"4ced797d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>Overview<\/p>\n<p><\/p>\n<p>Our refund and return policy lasts for 7 business days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.<\/p>\n<p><\/p>\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.<\/p>\n<p><\/p>\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<p><\/p>\n<h4>Refunds<\/h4>\n<p><\/p>\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p><\/p>\n<p>If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.<\/p>\n<p><\/p>\n<h4>Late or missing refunds<\/h4>\n<p><\/p>\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p><\/p>\n<p>Then contact the credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p><\/p>\n<p>If you have done all of this and you still have not received your refund, please contact us at <a href=\"mailto:home@bioma.com\">home@bioma.com<\/a>.<\/p>\n<h4 style=\"font-style: normal;\">Exchanges<\/h4>\n<p><\/p>\n<p>We only replace items if they are defective. If you need to exchange it for the same item, send us an email at <a href=\"mailto:home@bioma.com\">home@bioma.com<\/a> and send your item to:<\/p>\n<p><\/p>\n<p>Bioma SA Via Luserte Sud 8<br>CH-6572 Quartino<br>Switzerland.<\/p>\n<h4>Shipping for returns<\/h4>\n<p><\/p>\n<p>To return your product, you should mail your product to:<\/p>\n<p><\/p>\n<p>Bioma SA Via Luserte Sud 8<br>CH-6572 Quartino<br>Switzerland.<\/p>\n<p><\/p>\n<p>The time it takes for your exchanged product to reach you may vary depending on your location.<\/p>\n<p><\/p>\n<h4>Need help?<\/h4>\n<p><\/p>\n<p>Contact us at <a href=\"mailto:home@bioma.com\">home@bioma<\/a>.com for any questions regarding refunds and returns.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and shipment policy Overview Our refund and return policy lasts for 7 business days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9814","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return and shipment policy - Bioma SA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bioma.com\/en\/return-and-shipment-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and shipment policy - Bioma SA\" \/>\n<meta property=\"og:description\" content=\"Return and shipment policy Overview Our refund and return policy lasts for 7 business days. 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